Customer Focus

Outcome 1
Our provision is relevant and responsive to the needs of our customers and the changes in our external environment

Activities
• Implement blended learning solutions which maximize delivery time
• Review and revise existing ICT provision to ensure new technologies are being taught in effective ways and are tailored to learner needs
• Develop a Level 3 Award in ICT
• Use technology to develop direct feedback mechanisms (e.g. - staff development, consultation with staff etc.)


Outcome 2
All our customers (internal and external) clearly understand the role of our systems and technologies

Activities
• Devise, communicate and implement clear coherent strategies for the introduction and effective integrated use of new technologies and systems including the use of
o Social media
o Communication and collaboration (website, Sharepoint etc.)
o Learning systems (Moodle)
o Management Information Systems (Adult Education MIS etc.)
o CLVEC Purchasing/HR systems
• Devise/revise guidelines for the use of all existing technologies and systems


Outcome 3
There is widespread public awareness of the work of LCAES

Activities
• Ensure that technology is used effectively to communicate with our stake holders
• Ensure AES website is up to date with programmes and services are contributing stories and case studies on a regular basis
• Develop the use of an AES Facebook Page


Outcome 4
All our interactions with customers are informed by high quality standards

Activities
• Ensure appropriate up-to-date resources are available for staff and learners
• Put in place systems for capturing, analyzing and sharing the wider benefits of learning e.g. Community Ed’s CWBL Pilot


Outcome 5
We have efficient systems in place which are being utilized effectively

Activities
• Complete rollout of MIS so that it is an effective cross-organisation system
• Harness data from MIS and other sources to identify gaps, inform our decision making and enhance our practice
• Improve the efficiency of our work processes (e.g. – Learner attendance, payments etc.) through the use of existing or new systems as appropriate